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Return Policy:

We want you to be satisfied with your purchase. If you feel you would like to return an item because it does not meet your expectations, you have 10 days within the delivery date to return it UNUSED in its original packaging.
This is for bags purchased from the showroom section only. CUSTOM BAG RETURNS WILL HAVE A $35.00 RESTOCKING FEE. SHIPPING COSTS WILL NOT BE REFUNDED. Prior to returning your merchandise, you must send e-mail to with your name and invoice number. We will then send you a Return Merchandise Authorization Number. Please follow the procedures below to process your return.

  • All returns must be in unused and new condition with all original packaging materials.
  • Before you return an item contact us for a Return Merchandise Authorization number. We will notify you of your return number via e-mail. Please place this number on your original invoice and on the return-shipping label. If these procedures are not followed, we will not be able to accept your return. If you choose to send us your package and not follow instructions stated above and the package makes it into our warehouse, you will still not be eligible for a refund.
  • A refund credit minus shipping costs or restocking fees, depending on the merchandise returned will be issued to your account upon receipt of goods.
  • We are not responsible for lost returns.
  • RETURNS MUST BE SENT PREPAID AND INSURED FOR THE FULL PRICE. A carrier such as UPS or Federal Express must be used and goods should be sent to:

24 Fifth Ave. #922
New York, New York
10011 is not responsible for any item that is not returned following the
guidelines outlined above.


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